Albany, NY – Sen. David Carlucci (D-Rockland/Westchester) and Assemblyman Tom Abinanti’s (D-Greenburgh/Mt. Pleasant) Toll Payer Protection Act passed in the New York State Senate Thursday.

The bill ensures a greater level of transparency, efficiency and fairness to the system. It makes sure drivers get their cashless toll bills in a timely fashion, so they do not end up owing thousands if they never received them.

“I have received hundreds of complaints from drivers, some literally driven into debt because of cashless tolls over the Tappan Zee / Mario M. Cuomo Bridge. This legislation will put safeguards in place so people receive their bills and have a way to dispute them and pay them off,” said Sen. Carlucci.

In many cases, drivers did not receive their $4.75 toll bill in the mail, and then could not understand how the toll and excessive fines were in the thousands.

The Toll Payer Protection Act allows consumers to sign up for text or email alerts when they receive a toll fee.  Under the bill, cashless toll bills must be sent to drivers within 14 days by mail or within 72 hours by text or email. Additionally, consumers have the right to dispute fees online and gain access to records regarding their tolls as well as additional charges. Drivers would also have to be notified at least 30 days in advance if they face a registration suspension. 

“This legislation would establish a reasonable user friendly process to ensure that motorists timely receive notices and can easily pay their toll bills.  It would ban the current unconscionable practices of imposing exorbitant fines and penalties,” said Sen. Abinanti.